FAQ
Here you'll find answers to commonly asked questions about our products, shipping, returns, and more. Use the 'categories' menu below to find your question even faster.
BILLING
Cancel my recent order?
1. If you just placed an order and would like to revise or cancel, please click the link given below.
2. If you have accidentally selected the wrong package or added a product to your order, you can easily remove it from your order or swap it out for something else.
Click Here >> to update or cancel your order.
How do I pause, adjust or cancel my subscription?
The best thing about our subscription is that you can pause, adjust and/or cancel anytime.
You can even change your shipping frequency and push back your next bill date.
Whatever suits you best.
If you would like to make changes to your subscription, please Click Here>>
How do I update my billing information?
To update your shipping address, billing address, or payment method, simply Click Here>>
How long would it take to get a refund?
Please allow 2-7 business days for the transaction to reflect in your account.
Why do I have multiple charges on my credit card?
We treat each sale individually.
So if you decided to purchase other products after the sale, they will reflect on your credit card individually.
SHIPPING & RETURNS
How do I return an item?
To return your product(s) Click Here>> and mention the product(s) you want to return.
Please make sure to include your name, shipping address, and RMA# clearly on the outside and inside of the box.
Please allow 7-10 business days from the day you return your package for your account to be credited.
How do I update my shipping address?
To update your shipping address, billing address, or payment method, simply Click Here>>
What’s the standard shipping time?
Orders usually ship within 24-48 hours, and delivery typically takes 7–14 business days.