Cancellation Policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries based on the duration and frequency that you select.
Your payment details will be stored securely, and you'll be charged for each of these deliveries unless you choose to pay in advance.

By subscribing, you agree to be charged for your initial order at the time of purchase, and then again for the first billing cycle (for example, the first month of your subscription).

After the first billing cycle, your subscription will continue to renew automatically based on your selected frequency unless you choose to pause or cancel it.

You can cancel or pause your subscription at any time. Your order confirmation emails include links that allow you to manage your subscription easily.

Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew, simply cancel before the next billing date.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.